Introduction

This Privacy Policy describes how PROIMA WELLNESS and its affiliates (collectively “we”, “our”, “us”) collect, use, share, protect or otherwise process your information/personal data through our website https://www.imashine.com (hereinafter referred to as the “Platform”).

By visiting this Platform, providing your information or availing any product/service offered, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and applicable Indian laws governing data protection and privacy. If you do not agree, please do not use or access our Platform.

1. Collection of Information

We collect personal data when you use our Platform, services, or otherwise interact with us. Information we collect may include name, date of birth, address, phone number, email ID, payment details, and identity proof information. Sensitive data such as card or biometric details are collected only with your consent, in accordance with applicable law.

We may also collect behavioral and transactional data to improve our services. Third-party partners may collect information under their own privacy policies, and we are not responsible for their practices. If anyone claiming to represent PROIMA WELLNESS seeks sensitive data such as card PIN or passwords, do not share it and report to authorities immediately.

2. Usage of Information

Your personal data is used to provide requested services, fulfill orders, enhance customer experience, resolve disputes, detect and prevent fraud, and conduct marketing or research. You may opt out of marketing communications at any time.

3. Sharing of Information

We may share your data within our company group, affiliates, business partners, logistics providers, and payment processors to deliver services. Disclosure may also occur when required by law or to protect rights, property, or user safety.

4. Security Precautions

We adopt reasonable security practices and use secure servers to protect your data from unauthorized access, misuse, or loss. However, internet transmissions are not completely secure, and users are responsible for protecting their account credentials.

5. Data Deletion & Retention

You may delete your account anytime through your profile settings or by contacting us. Account deletion results in loss of all related information. We retain data only as long as required by law or for legitimate business purposes. Anonymized data may be retained for analytics.

6. Your Rights

You may access, rectify, and update your data through the Platform’s account features.

7. Consent

By using our Platform and providing your data, you consent to its collection and use as outlined in this policy. You may withdraw consent by writing to us at the details below. Withdrawal of consent may limit access to certain services.

8. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Updates will be posted on this page.

9. Grievance Officer

Grievance Officer: SMD Ghouse
Designation: Compliance Officer
Company: PROIMA WELLNESS
Address: 11-53, Ranga Reddy Colony, Madanapalle, Andhra Pradesh, India
Email: [email protected]
Phone: +91-9440770635 (Mon–Fri, 9:00 AM – 6:00 PM