Return Policy
At IMASHINE, marketed by PROIMA WELLNESS, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and transparent return or exchange process as per the policy below.
1. Eligibility for Returns and Exchanges
- Returns or exchanges can be requested within 7 days from the date of delivery.
- The item must be unused, in its original condition, and in the original packaging.
- Products purchased during sale or clearance events may not be eligible for returns or exchanges.
- Only items found defective or damaged upon delivery are eligible for a replacement.
2. Non-Returnable Items
Certain product categories are exempt from return or refund due to hygiene and safety reasons. These include:
- Perfumes and deodorants that have been used or unsealed
- Innerwear or personal care items
- Ayurvedic or wellness consumables
- Gift cards or digital items
3. Return / Exchange Process
To initiate a return or exchange, please contact our Customer Support team within the 7-day window via email or phone. Once your request is approved:
- Ship the product back to our provided address in its original condition.
- Once received, our quality-check team will inspect the item.
- After approval, your return or exchange will be processed in accordance with our policies.
4. Refunds
If your return is approved and you prefer a refund, it will be initiated to your original payment method within 2 business days after inspection. Refund timelines may vary depending on your bank or payment provider.
5. Contact Us
For assistance with returns or exchanges, please contact:
PROIMA WELLNESS
11-53, Ranga Reddy Colony, Madanapalle, Andhra Pradesh, India
Email: [email protected]
Phone: +91-9440770635 (Mon–Fri, 9:00 AM – 6:00 PM)
Website: https://www.imashine.com
© 2025 IMASHINE | Marketed by PROIMA WELLNESS. All Rights Reserved.